Western Sydney LocationCareer Progression About Our Client Why You'll Love Working With Us: Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits.Career Growth: Advance your career with ongoing training and development opportunities.Supportive Environment: Be part of a collaborative team that values your input and expertise.Community Impact: Make a difference in the lives of our customers and community. Job Description A Customer Service Manager is responsible for:
Team Leadership: Hiring, training, and managing customer service representatives to ensure a high-performing team.Performance Monitoring: Setting performance goals, evaluating staff performance, and providing feedback and coaching.Customer Satisfaction: Ensuring customer inquiries and complaints are handled promptly and effectively, aiming for high customer satisfaction levels.Process Improvement: Developing and implementing policies and procedures to enhance service efficiency and quality.Problem Resolution: Handling escalated customer issues and finding timely, effective solutions.Reporting: Analysing service metrics and preparing reports to track performance and identify areas for improvement.Collaboration: Working with other departments to ensure a seamless customer experience and address systemic issues.Technology Utilisation: Overseeing the use and maintenance of customer service software and tools.Budget Management: Managing the customer service department's budget and resources.Strategy Development: Contributing to the development of customer service strategies and initiatives to improve overall service delivery. The Successful Applicant Strong Leadership Skills: Ability to motivate, guide, and manage a team effectively.Excellent Communication: Clear and effective verbal and written communication skills.Problem-Solving Abilities: Skilled in identifying issues and implementing solutions swiftly.Empathy and Patience: Understanding and addressing customer concerns with patience and care.Organisational Skills: Efficient in managing multiple tasks, priorities, and deadlines.Customer-Centric Mindset: Commitment to providing exceptional customer service and improving customer satisfaction.Analytic Thinking: Ability to analyse data and metrics to drive performance improvements.Adaptability: Flexibility to handle changing environments and unexpected challenges.Technological Proficiency: Comfortable using customer service software and tools.Positive Attitude: Maintaining a positive outlook and inspiring the same in their team. What's on Offer Bring your skills and enthusiasm to a company that recognises and rewards excellence. Apply today and start your journey with us!
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