Customer Service Manager

Customer Service Manager$90,000- $110,000 + Super | Chatswood NSW 2067 (Close to train station & Parking onsite)Great leadership opportunity - lead a high performing and collaborative customer service team.Ongoing career and development opportunities.Join this fast growing & now market leading FMCG and ensure superior customer service is delivered by managing the Customer Service Team!The BenefitsSocial Team with great culture who work together in a collaborative office environment.Strong focus on wellness including complimentary Gym Membership.Long-term career prospects and training on offer.Great opportunities for progression into different departments within the organisation.Great exposure for your CV to work with this leading FMCG business.Onsite Parking and close to public transport.The RoleOversee a team of 2 and ensure that team are effectively maintaining customer service standards.Primary point of escalation for liaising with any service issues.Generate reports from CRM and upload them to Excel.Manage building maintenance, large orders, supplies, and vendor relationships.Assist with general queries.The PersonStrong communication and customer service skills and/or call centre background.Experience in managing people and handling high-volume operations.Proficiency in generating reports from CRM systems and using Excel.Dealing with escalations and the ability to diffuse situations.Happy with working 5 days in the office.Full Working rights.If you have the skills required, please apply now, or contact Dijana Hansen-Chambers at AccountAbility for further information.
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