Customer Service Manager

About the company Absolut are Victoria's Number 1 Mortgage Brokerage firm based in Kew, consisting of a team of experienced brokers, analysts and support staff. We are now seeking an Assistant to support our team of Brokers with administrative tasks and ensure we can continue to deliver industry leading customer outcomes and experiences.
About the role You will be working alongside an experienced mortgage brokerage team, delivering exceptional customer service, following up on client enquiries and supporting the head brokers.
The role requires high attention to detail, speedy delivery and professional client interaction. You will need to have excellent time management skills and exceptional phone manner.
In this role, you will also be responsible for: Answering phone in a professional mannerMeet and greets clientsDiary managementFollow up on required documentationManagement of email inboxAllocate incoming leadsEnsuring all documents are received from the clientProvide administrative support where requiredLiaise with the Mortgage Broker, Lenders and clients during the application processSkills and experience Previous administration experience with be highly regardedGraduate degree in commerce, finance or relevant degree highly regardedEnergetic and professionalExcellent phone mannerHigh attention to detailTech savvyOrganisational skillsDemonstrate a strong customer focus with a positive, can-do attitudeProactive and self-motivatedExcellent communication skillsCulture Here at Absolut we run a collaborative and team-oriented environment where we are focused on achieving goals and maintaining a positive attitude. We take great pride in celebrating employee successes and place a huge emphasis on employee development and career growth. Our commitment to quality is as a result of the strong work ethic and meaningful relationships we have built with colleagues.
Benefits Work laptop providedInternal Professional Development opportunities providedIndustry-leading tech to make you save time and assist with productivityCompany Website https://www.absolutfinancial.com.au/
Job Type: Full-time
Pay: $50,000.00 – $60,000.00 per year
Work Location: In person

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