Customer Service Manager

Exciting Career OpportunityDynamic growing companyPotential for promotionDrakes Supermarkets is a Retail industry success story.A family owned and operated private company, we are Australia's largest independently-owned supermarket chain.Due to our unprecedented growth, we provide excellent career opportunities within our company.The successful applicant will be given the opportunity to treat the department as if it were their own business.They will be given the flexibility to tailor the stores service and product offering to meet the specific needs of the customers within the local area.Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:Unparalleled commitment to customer serviceSignificant POS knowledgeExperience in supervising team membersAccurate staff rostering will be an advantagePassion and enthusiasm, with a very "hands on" approachExcellent communication skillsAbility to liaise with both staff and managementAn understanding of ordering and cost controlCommitment to work, health and safety standardsTo succeed within our organisation, applicants must be able to:Display a passion for customer serviceExpress a positive "can do" attitudeProblem solve Lead by exampleMotivate a teamCommunicate effectively with management, employees, customers and external stakeholders