Customer Service Manager

Job no: 942438
Work type: Permanent / Full time
Location: Melbourne City

Join the Myer Melbourne leadership team as the Customer Service Manager, leading Service & Selling teams to success by delivering superior customer service and making profitable sales. About The Role: Manage the daily activities of your team and business to drive financial performanceOptimise the productivity of the team by leveraging workforce managementDrive high performance, customer-focused service and selling culture through role modelling, communication, feedback and recognitionMaximise the team's service and selling activities by effective management and delegation to minimise operational activitiesLead, empower and inspire your team with a consistent focus on developing the next generation of Myer leadersMaximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operatingAbout You: Previous experience as a retail manager, area manager or similarPeople leadership skills with a 'hands-on' approach are essentialDemonstrated ability to lead a team to achieve sales and meet KPI'sExperience in performance management will be highly regardedSuperior customer service and selling skillsStrong retail, financial and business acumenExcellent time management skills with the ability to work independently on prioritising and meeting deadlinesBenefits to you: Become a leader within one of Australia's most-loved department storesCareer development and progression opportunitiesA great range of discounts and Myer Team Member exclusive offersAccess to volunteer, parental and lifestyle leaveService Recognition, Inspirational People Awards, and more!Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights.
Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

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