Take the next step in your career as Customer Service Manager. Lead, mentor, support, and assist your team to provide the best service possible!
Job DetailsRole based at UniLodge @ UC - UC LodgeDrive an outstanding resident experience and contribute to our great culturePermanent Full Time - 38 hours from MON - FRIWe're on the lookout for a Customer Service Manager to join our team at UniLodge @ UC - UC Lodge on a Full Time basis. Great opportunity to take the next step in your career with UniLodge.
What role will you playAs the Customer Service Manager, you will be responsible for leading the front-line team in the efficient and effective operations of reception. You will be equipped to handle a fast-paced environment, keen to hear others' views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. More specifically you will:
Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.Aim to build a high performing team aiding with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.Ensure that your team receive timely feedback on their performance in a professional and encouraging manner.Ensure accurate accounting of all resident related accounts for rental and sundries.Complete the check in and out process for our residents at the beginning and end of their tenancy.Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.What we're looking forSimilar work experience within student accommodation or hospitality industryStrong customer service focusThe ability to work autonomouslyDesire to work in a fast-paced, team-oriented environmentAbility to manage a diverse range of tasks independently and reliablyAbility to prioritise tasks and manage time effectivelyStrong communication skills, both written and verbalAbility to think creatively and independently solve problems, and escalate where requiredResolve questions, queries and issues raised by team members, residents and prospective residents/visitorsConfident computer skills including ability to use various systems and Microsoft SuiteUnrestricted work rights in AustraliaNational Police Check (completed within last 3 months), at your own costWorking with Vulnerable People's Check (ACT)Are you ready to embark on a rewarding career?If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
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