Customer Service Manager

Job Description:

We are seeking a dynamic and experienced Customer Service Manager to join our team at Lear in Canberra, Australian Capital Territory. As a part-time Associate Level position, the ideal candidate will have at least 5 years of relevant experience in customer service management.

Responsibilities:- Manage a team of customer service representatives to ensure exceptional customer service delivery- Develop and implement customer service policies, procedures, and standards- Monitor and analyze key performance indicators to measure the success of the customer service team- Resolve escalated customer complaints and issues in a timely and professional manner- Collaborate with other departments to improve overall customer experience- Provide regular coaching and feedback to team members to drive performance and growth- Stay up-to-date on industry trends and best practices in customer service management

Requirements:- Bachelor's degree in Business Administration or related field preferred- Proven experience in customer service management- Strong leadership skills with the ability to motivate and inspire a team- Excellent communication skills, both written and verbal- Attention to detail and ability to prioritize tasks effectively- Driven and adaptable personality traits- Equal opportunity employer

Benefits:- Relocation allowance for eligible candidates- Company-provided equipment for remote work- Opportunities for training and professional development to enhance skills and knowledge- Cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs

If you are passionate about customer service and have the necessary skills and experience, we encourage you to apply for this exciting opportunity. The deadline to apply is July 5, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.