Customer Service Manager

The Customer Service Manager will lead the customer service team to deliver exceptional support and enhance customer satisfaction. The ideal candidate will possess strong leadership and communication skills, a proven track record in customer service management, and a commitment to fostering a customer-centric culture.Duties:Collaborate with various organizational units, service agents, and customers to identify and meet customer expectations.Develop and evaluate policies, programs, and procedures related to customer relations and the services offered.Plan and execute after-sales services to monitor customer satisfaction, evaluate the performance of purchased products, and enhance service quality.Manage, motivate, and develop staff to provide excellent customer service.Offer guidance and feedback to team members, while also supporting recruitment activities.Oversee the planning, administration, and review of customer service and after-sales initiatives, ensuring robust customer relations are maintained.Ensure operational efficiency within the organization.Qualifications and Experience:At least Diploma level qualification in the related field.Minimum of two years' experience in a similar role.Skills:Strong leadership and team management abilities.Excellent communication and interpersonal skills.Problem-solving and conflict resolution expertise.Proficiency in customer service software and CRM systems.Ability to analyze metrics and generate performance reports.Strategic thinking and decision-making skills.Knowledge of customer service best practices and industry trends.
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