Roof Force is seeking an experienced and proactive Customer Service Manager to join our team in Balcatta, WA. In this full-time role, you will be responsible for overseeing the daily operations of our customer service department, ensuring exceptional service and support for our valued clients.You will manage and evaluate customer service and after-sales/ongoing projects, while maintaining strong and positive relationships with clients. Reporting directly to the General Manager, you will provide weekly progress updates and suggest process improvements to enhance team efficiency and customer service.Employer incentives and supportFull-Time PositionFamily business principlesCompetitive salary offered based on experienceList of Tasks and Duties:Designing and assessing policies, programs, and procedures that focus on customer relations and the provision of goods and services.Offering direction and feedback to team members while actively participating in the recruitment process.Leading, motivating, and supporting the professional growth of customer service staff.Strategizing and implementing after-sales services to track customer satisfaction, evaluate product performance, and improve service offerings.Coordinating with other departments, service agents, and customers to understand and meet customer needs and expectations.Skills & Experience:Proven track experience in team leadership and managing a diverse team.Planning, managing, and reviewing customer services and after-sales services, while maintaining sound customer relations.Experience in handling escalated client issues and resolving complex problems to ensure a positive client outcome.Planning and implementing services to follow up on customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.Excellent communication (oral and written) and interpersonal skills, capable of fostering collaboration across different departments.A valid driving license.Strong communication, analytical, and problem-solving skills.Exceptional time management skills.Leadership training with certification.About UsRoof Force is a leading provider of roofing solutions in Western Australia, with a strong focus on delivering exceptional customer service. We pride ourselves on our commitment to quality, innovation, and sustainability, and we are passionate about empowering our customers to make informed decisions about their roofing needs.If you are an experienced Customer Service Manager who is passionate about delivering outstanding service and driving process improvements, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.Your application will include the following questions:Do you have customer service experience?Do you have experience in a role which requires relationship management experience?Do you have a current Australian driver's licence?Which of the following Microsoft Office products are you experienced with?How many years' experience do you have in the construction industry?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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