Customer Service Manager | Freight Forwarding

Located in Altona North region, this is a great opportunity for you to join a fun and rewarding customer service team in a long-standing multinational company known as being a leader in their field.Working 3 days in the office and 2 days from home, this role in summary will see you manage, motivate, and mentor a team of 10 customer service staff within a service centre environment.You will be a true people manager who can lead the team, implement changes and processes with a positive and energetic approach. Your passion to lead and make this team the very best in all areas of customer experience will be your absolute goal.You are required to have exceptional attention to detail, very high-quality customer service skills, and a flair for problem-solving.To be considered you will have:An extensive and successful people management background in freight forwardingProven ability to lead and mentor a successful teamHigh attention to detail as well as the ability to work under pressureA strategic mind who can look outside of the box to improve productivity, systems, and processesUnderstanding of market intelligence, market rate levels, S/Line schedules, lead times, and servicesAll round understanding of schedules, consortiums, and services relevant to your customerUnderstanding of incoterms, Australian Customs, and DAFF import requirementsYou must display superior attention to detail and possess excellent time management skills. Your professionalism, strong communication, and presentation skills are absolutely essential.To be successful in this role you will be energetic, motivated, helpful, and ready to start working in a friendly team. Make this role your own.Apply now for immediate consideration.
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