Customer Service Manager [Drakes Glenmore (Rockhampton)]

Exciting Career Opportunity Attractive salary package and 10% company discount for you and your familyDynamic growing companyJoin Australia's largest independent supermarket About us: Almost 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we've grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.
Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.
What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we're committed to creating an inspiring workplace at Drakes, which supports the development of great people.
10% staff and family discount across all Drakes storesWide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!In-depth onboarding and career progression opportunitiesCompany funded retail management qualifications and first aid qualificationsVehicle leasing opportunitiesThis successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the departments services and products  to meet the specific needs of the customers within the local area.
Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Significant front end and POS knowledgeUnparalleled commitment to customer serviceExperience in leading and managing teamsAccurate team rosteringPassion and enthusiasm, with a very "hands on" approachExcellent communication skillsAbility to liaise with both team members and managementOrdering and cost control expertiseStrong leadership and delegation skillsAbility to coach, train and performance manage team membersCommitment to work health and safety standardsTo succeed within our organisation, applicants must be able to: Display a passion for customer service Express a positive "can do" attitudeProblem solveLead by exampleMotivate a team Communicate effectively with management, team members, customers and external stakeholdersIf this sounds like the role for you, apply now!

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