Tweed Heads South, Lismore & Far North Coast NSW
Aged & Disability Support (Community Services & Development)
We are looking for individuals who thrive in a fast-paced and ever-changing environment and enjoy helping people over the phone. If you are an efficient problem solver who has outstanding customer service skills, we would like to hear from you!
This is a full-time role based in our Tweed Heads South office.
The Role:Handling of high volume of inbound calls, clients, carers, family, and staffBooking services and actioning variations to pre-existing servicesWorking in a team environmentUpdating client informationMeeting critical deadlines and KPIs associated within a busy contact centre environment.About You:You will be someone that is calm and steady during busy periods.Customer focused with an ability to find the best win-win outcome to resolve issues.Previous experience working in customer service industry.A high level of computer literacyThe Benefits:Salary on offer $59,138 per annum ($29.92 per hour) plus 11.5% superNon-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2,650 per annum tax free)Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates)Employee Benefit Discount Program "Reward Gateway" (saving you up to $4,000 per annum across hundreds of retailers)Private Health Insurance Discount (Medibank)Employee Referral ProgramEmployee Assistance Program (EAP)9 weeks paid parental leave for eligible EmployeesAbout Us:As a not-for-profit, you can rest assured knowing that we're always giving right back to those who need it most. We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.
If you would like to discuss accessibility requirements, preferred communication methods or other possibilities please contact Jason England by phone on or by email -
When successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia.
Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work.
Feros Care is a multi-award-winning, all-inclusive, not-for-profit organisation helping seniors and people with disability live happier, healthier, and better-connected lives.
Everyone says they want to make a difference. With us, you really can!
We are trailblazers in aged care, providing in-home services including personal care, domestic services, social support programs, and access to a clinical health team.
Our two residential villages in northern New South Wales embody the ethos, 'Don't just live with us. Come alive with us.'
Feros Care is also a proud NDIS partner in the community, delivering Local Area Coordination services to support people with disability.
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