Feros Care is seeking a number of individuals to fill our customer service roles in our vibrant contact center on a full time basis at our Coolangatta office .To be successful you need to thrive in a fast-paced and ever-changing environment and enjoy helping people over the phone.You will need to be an efficient problem solver who has outstanding customer service skills.If you want to work in the aged care sector, making a difference every day, we would like to hear from you!When successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia.This is a full time role based in our Coolangatta office.Application closing date: 5pm Sunday 23rd June 2024 The Role: We are seeking customer service superstars to join our vibrant contact centre team as Customer Service Liaisons.We have opportunities that focus on customer experience and/or logistics and rostering.We are looking for an individual who thrives in a fast-paced and ever-changing environment and enjoys helping people over the phone.If you are an efficient problem solver who has outstanding customer service skills, we would like to hear from you!About You Ability to prioritise and multitask in a busy environment Proven experience in a call centre with customer service focus Experience in logistics and rostering (ideally in an aged care environment) Experience working with vulnerable people(lived experience is a positive) Well-developed communication skills A high level of computer literacy The Benefits: Salary for the role is $57,415 per annum ($29.05 per hour) PLUS 11% Super.Increase your take home pay with non-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Card (up to the value of $2,650 per annum tax free) Training, development and subsidised qualification programs to help you feel confident in your role and take your career to the next level Extensive discounts available on everyday purchases, financial tips and services, wellbeing, and wellness programs through our ForME platform Private Health Insurance Discount with Medibank Employee Referral Program - refer your friends and family members to join us and receive $200 per successful hire Employee Assistance Program (EAP) Paid parental leave benefits for eligible employees As charity organisation, you can rest assured knowing that we're always giving right back to those who need it most.We actively seek to include, welcome and value the unique contributions of all people.We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.We're also highly invested in the safety of our team members, with a thorough COVID-safe plan and mandatory vaccinations for all client-facing employees.If you would like to discuss accessibility requirements, preferred communication methods or other possibilities please contact Jason England by phone on 0407 386 849 or by email - jasonengland @ feroscare.com.au Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work.
