About the Company Trading for over 70 years and winning numerous HIA awards, Routleys is a proudly South Australian family-owned business that keeps their customers at the heart of everything they do.
Routleys is a long-trusted name supplying plumbing fixtures and kitchen white goods to the building industry, interior designers and home renovators.
With a team of over 45 staff, Routleys are proud to provide support and consultation to their clients ensuring the best possible products and advice is provided for kitchen, bathroom and laundry solutions.
Their impressive and welcoming showroom and offices are based in a prime location on Unley Road.
About the Role As the Customer Service Leader - Trade, you will manage the trade customer service area and stock lines.
You will lead a small team of customer service consultants to always encourage high level customer service to a range of clients including residential builders, project managers, plumbers and direct retail customers.
Potentially being a client's final stop in their process with Routleys, leaving a lasting and positive impression is essential.
This position is offered on a permanent, full-time basis with alternate Sunday afternoons required.
Duties Provide high level customer serviceProblem solving and resolution of customer challenges and needsIdentify solutions for clients to provide first time resolution supportObtain and manage accurate customer information to ensure accurate recordsKeeping accurate records of customer interactionsTaking orders and correctly processing billing and payments (POS and Eftpos)Revision and oversight of processes and work area, sharing continuous improvement opportunitiesManagement of spare parts inventory and stock linesSkills & Experience Recent success in a plumbing retail or trade sales environmentStrong customer service skillsEffective interpersonal and communication skillsHigh level of professionalism, presentation and mannerEffective leadership skillsDiligent, driven and positive work attitudeCulture & Benefits Join the Routleys team where they recruit and retain the best staff who they empower, trust and support to succeedHigh staff retention rate and professional development opportunitiesEnjoyable culture with regular social activities and strong team connectionHighly respected and valued retailer with an excellent reputation within the building industryBeautiful and modern showroom, trade desk and offices in a prime locationHow to Apply Click APPLY to submit your application including cover letter and CV in one document in Microsoft Word only.
Applications can be addressed toKathy Lyrtzisquoting reference number JO-2411-10237.
Telephone enquiries are welcome on(08) 8100 8804.
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