Customer Service For Luxury Hotel Chain In Lisbon (German Speaker)

Your responsibilities and impact as a customer service agent will be:


Customer service by phone, email, and live chat


Solving issues encountered during the booking process or loyalty programs


Taking an active role in finding the right booking


Following up on issues during the vacation


Providing good solutions incl. refunds to the customers


Managing good and qualified lead generation


Skills, qualifications, and interests you need to succeed in this role:


You have a fluent level of German (a good level of English would be a plus)


You are looking for a job opportunity abroad


You are addicted to traveling


You are motivated and committed to your work


You have excellent communication and listening skills


You are a team player and willing to work with many other nationalities


What's in it for you?


Type of contract: a long-term fixed-term contract, renewable every year


Working hours: full-time (40h/week) on rotating shifts (depending on the project)


Hybrid work options


Salary conditions (*) – 2 options:


Including free accommodation (shared flat, all bills included): 1050€ gross/month


Excluding accommodation: 1400€ gross/month


For international candidates:


Reimbursement of your initial flight expenses after 9 months


Airport pick up


Yearly two-way flight ticket back to your home country (within the EU)


Help in paperwork, opening bank account, etc. upon your arrival


Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company


Real career opportunities in different career paths


(*) Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)
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