Your responsibilities and impact as a Customer Service Agent will be:
First point of contact on the phone for hotel guests
Processing of all written enquiries and requests
Advising hotel guests via all communication channels used by the brand
Carrying out daily arrival and departure checks
Checking reservations as well as incoming payments
What's in it for you?
Type of contract: Employment Term Contract of 12 months, renewable for additional 12 months
Working hours: full time 40h/week (8h/day) on rotating shifts Monday to Sunday from 7am to 7pm
Salary conditions (*) – 2 options
Including free accommodation (shared flat, all bills included): 1,221.55€ gross/month
Excluding accommodation: 1,586.05€ gross/month
For international candidates:
Reimbursement of your initial flight expenses
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help with paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
Real career opportunities in different career paths
Skills, qualifications and interests you need to succeed in this role:
The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job.
A native level of German and a good level of English
Enthusiasm about traveling and the tourism industry
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Having a high degree of commitment and self-motivation
Being highly motivated, proactive, and adaptable to change
Having a valid Portuguese work permit (required)
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
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