Customer Service For Entertainment Company - Wfh (French Speaker)

Your responsibilities and impact as a Customer Service Agentwill be: Assist customers via phone, email, and chat on all their queries related to their subscription, invoicing, troubleshooting
Provide account and application support to Customers namely with regards to software functionality.
Deliver a high quality of service to ensure a superior customer experience.
Skills, qualifications and interests you need to succeed in this role: You are a native French speaker and have min B2 level in English
You are already based in Portugal You are motivated and committed to your work
Previous experience in Customer Service is a plus
What's in it for you? 6 months contract
Work from home position
Working hours: Monday to Sunday – 08:00 to 21:00 Rotational
Salary package: 895€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
Start date : as soon as possible
Your Future Company:
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.
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