Customer Service Coordinator - Toowoomba Posted: 27/05/2024
Closing Date: 28/06/2024
Job Type: Permanent - Full Time
Location: Toowoomba
Job Category: Customer Service
Civilmart is an Australian owned national manufacturer of civil concrete products supplying to sectors such as residential development, local governments, water authorities, civil infrastructure, irrigation, the plumbing, and drainage market. We are renowned for being one of the largest producers of precast concrete in Australia! With our operations now expanding across QLD, NSW, VIC, and SA across 24 different sites!
Job DescriptionAbout the role - key responsibilities: Answer customer telephone and web inquiries and take ownership of the call through to generating a positive customer outcome.Quote creation and management of Customer orders through to completion, as per guided pricing structures.Under guidance, training and supervision, perform some project take-offs/estimates and bill of quantity calculations.Partnering with the external Sales Representatives to comprehend and gain intimacy of key projects, related project stakeholders, delivery and freight agreements to enable the successful delivery of all contractual agreements.Update project and quoting databases with relevant information about project status.Understanding Customer needs whilst influencing and negotiating Customer expectations, taking into account production timing and inventory availability.Build effective Customer relationships with key project stakeholders, track project progress, schedule and conduct follow-ups as agreed and update project delivery schedules to enable effective Inventory, Production and Dispatch Planning. Coordinate the purchase of any non-stocked items where required for sales orders.Resolve any Customer complaints in a timely manner, clarifying the complaint, determining the cause, providing solutions and expediting correction. Desired Skills and ExperienceTo be successful in this role you will require: Previous experience in internal sales/customer serviceCustomer-orientated and have a winning-service mindsetAbility to work and build relationships at all levels of the Civilmart business and our customersCommercial acumen with a strong interest to know the Civilmart business, our products and the industryExcellent verbal communication and negotiation skillsPassion and drive in what you doEnjoy working in a vibrant and close-knit teamHigh attention to detail and strong organisational skillsComputer literacy with knowledge of MS Office applicationsWhat Civilmart offers you: A competitive salary and benefits including yearly incentives and bonusesCompany uniformEmployee Assistance ProgramIndustry specific training and developmentShopping discounts with major retailers
If you are looking to join a vibrant, winning, rapidly-expanding organisation that is dedicated to providing excellence in Customer Service and client relationships, then apply now! #J-18808-Ljbffr
