Civilmart is an Australian owned national manufacturer of civil concrete products supplying to sectors such as residential development, local governments, water authorities, civil infrastructure, irrigation, the plumbing, and drainage market.
We are renowned for being one of the largest producers of precast concrete in Australia!
With our operations now expanding across QLD, NSW, VIC, and SA across 24 different sites!
Job DescriptionThe Role: Civilmart has a great opportunity for an IT literate, proactive, customer service focused person to join our amazing team at Corbould Park!
You will be looking after customer accounts, quoting, entering and following up on orders, invoicing and running the day to day internal sales support function.
Requirements: We require someone who is proactive and capable of learning new IT Programs, has a good knowledge of using MS Word, Excel and Outlook, and has professional communication skills.
The successful candidate must have or be willing to obtain a Forklift license as the role will involve loading and unloading products as well as assisting in stock takes.
A typical day would involve:
Answering customer phone and web inquiries and taking ownership of the call through to generating a positive customer outcome.Quote creation and management of Customer orders through to completion.Partnering with the team to understand the product range, production scheduling and delivery and freight requirements.Updating project and quoting databases.Understanding Customer needs while negotiating Customer expectations, taking into account production timing and inventory availability.Resolving any Customer complaints in a timely manner, clarifying the complaint, determining the cause, and assisting in providing solutions.Working with and building relationships at all levels of the Civilmart business and our customers.What Civilmart Can Offer You: A competitive salary and benefits.Rewards and Recognition.Company uniform.Employee Assistance Program.Industry specific training and development.
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