If you enjoy a role that offers a bit of variety, can be both quiet and busy, and directly contributes to our resident experience, please read on...
Job DetailsLocation: UniLodge @ The University of Melbourne – Little Hall, VICPosition: Permanent Full TimeCareer Opportunities: Genuine career opportunities for those with ambitions to growAt UniLodge, you will have the opportunity to build a rewarding career by growing your skills and capability with Australia and New Zealand's leading provider in student accommodation.
Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels.
As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better.
Join us and embark on an exciting journey to be the operator of choice.
What role will you playWe're seeking a passionate customer-focused professional to join our team as a Customer Service Coordinator (CSC), on a Full Time basis.
If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you're okay to be on your feet, then please read on…
At UniLodge, we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents.
We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents.
You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you.
This may be the first step to a new and exciting career path.
Some of the responsibilities will include, but not be limited to:
Creating a friendly environment and delivering a positive resident experience,Assisting with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, andCoordinating and executing administrative duties (including incoming and outgoing mail, filing, etc.
).What we're looking forA background in reception or hospitality will provide you with a good grounding for this roleA passion for delivering exceptional guest experiencesResilience and ability to work under high pressure, and in a fast-paced environmentExcellent communication skills, both written and verbalHigh levels of computer literacy with the ability to learn new systemsSomeone who exercises a "we care" attitude.Unrestricted work rights in AustraliaNational Police Check (completed within last 3 months), at your own costWorking with Children's Check (Victoria)Ability to commit to a 38-hour work week, Monday - FridayWhat we can offer you:Full uniform providedAmplify your potential, we offer a variety of opportunities for career progressionPersonal and professional development, through online and face-to-face training and coursesFocus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance ProgramsInclusive culture in a diverse, collaborative and fun team environmentVarious leave options including two weeks paid parental leave, study leave & much moreStrong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)Performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone RewardsFlu Vaccinations – Company FundedGenerous referral bonus (up to $1,000 AUD/NZD)Access to Insider Rates at Essence Hotels and ApartmentsAre you ready to embark on a rewarding career?If you think this role is the right fit for you, we would love to hear from you.
We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
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