Deliver High Level Customer Service for a Multi-National Financial Services Organisation4 month contract and permanent opportunitiesOpportunity for Immediate Start and WFH flexibilityThe Organisation Deliver high-level customer service for our client operating in the financial industry. Our client is a leading provider of financial solutions, operating across Australia, New Zealand, and the UK. Serving a diverse customer base, including corporate, government, and small businesses, our client is currently undergoing a transformation and expansion project to increase their customer base and market share within the industry.
Located in South Whard, this is a great opportunity for someone passionate about customer service that is looking for a start date of the 13th January 2025. This is an initial 4-month contract with strong views of permanency.
The Opportunity As a Customer Service Officer, you will manage the end-of-contract processes, including reconciling transactions and handling customer communications. The role involves supporting team members, adhering to service standards, and ensuring smooth and efficient contract terminations.
Your duties will include, but are not limited to:
Responding to customer enquiries via phone, email, and other communication channels in a timely manner and to appropriate quality standards.Providing flexible support and assistance to team members across the organisation as needed.Handling multiple and conflicting priorities.Comprehensively learning and understanding company products, processes, and systems.Providing administrative support to the team.Desired Skills and Experience Excellent communication skills, both written and verbal.Excellent time management skills.Strong organisational skills.High attention to detail.Intermediate computer skills.Ability to adapt quickly to new environments.Benefits for You Inclusive and supportive culture.Walking distance from public transport.Prospects for contract extension.Extensive training and development provided.How to Apply If you're ready to take on this exciting opportunity and join the team, please apply here or, alternatively, you can email Mia from our Sydney office at quoting Job Reference 543604 to register your interest.
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