We have an exciting opportunity available for Customer Service roles in our team in Port Melbourne. We will provide full training, so if you are looking to start your career in the customer service space then look no further!We do require the successful candidate to be based in Melbourne, Victoria, as this role will be based out of our office in Port Melbourne. You will be required to come into the office for this permanent full-time position.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager, where you will provide phone and email customer service, sales, and support.We encourage graduates/school leavers to apply. Full on-the-job training will be provided to the right candidates.The core responsibilities in this role include:Receiving inbound calls and email inquiries from Commercial and Residential customersProactively making outbound calls to our existing customers to promote our products and servicesResolving customer queries quickly and accuratelyScheduling pest services for residential customersConverting incoming inquiries into sales opportunitiesLiaising with your fellow colleaguesMeeting calls and internal sales targetsMaintaining our databases by ensuring customer records and details are up to date while ensuring compliance.The ideal candidate must possess:Experience working in customer service or call center environments (essential)This is an office-based role, so you must be based in Port MelbournePrevious experience in phone sales and converting inquiries into salesProficient with communicating verbally and electronicallyAble to work calmly under pressure while multi-taskingProven problem-solving skillsAbility to work in a team environment to support colleaguesProfessional, reliable, and punctual.Working from office Monday to FridayPerks and benefits:Strong work-life balance culture.Employee Assistance Program (EAP)Discounted Pest ServicesEmployee Referral ProgramEmployee cash incentive programs and bonusesRentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries and offers a wide range of learning and development programs for colleagues to enhance their skills.As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.Employee Testimonial -"The onboarding and training I've received has been amazing." At Rentokil Initial, there's a real focus on teamwork, collaboration, support, and communication."Renay Fagan"There are lots of incentives, rewards, and bonuses available at Rentokil Initial."Carly Shreeve
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