Personalised Plates Queensland (PPQ), part of Publicis Groupe ANZ, a high-value e-commerce business that markets and sells personalised number plates. AT PPQ, we pride ourselves on delivering exceptional customer service and enabling our customers' creativity and self-expression to shine.
As a Level 2 Customer Service Consultant, your accountabilities would include:
Acting as the initial point of contact for customer queries regarding plate sales and orders via email, live chat, ticketing system, inbound and outbound calls.Promptly address inquiries and concerns by customers in a professional and empathetic manner.Acting as a product expert, providing accurate and comprehensive information on our range of products, promotions, services and procedures.Meet (and exceed!) our Sales and Service KPIs through outbound telemarketing.Investigate and resolve correspondence inquiries with professionalism in line with the service requirements of the Department of Transport and Main Roads (TMR).Provide level 1 moderation of plate orders, approving and denying submissions in line with internal guidelines.Accurately collect, save and file customer and order documentation as necessary.About you: 1+ years' customer service experience in any industry, call centre preferredStrong communication skills, both written and verbal with the ability to articulate information clearlyAbility to stay calm under pressureStrong problem solver, with a proactive and resourceful mindsetA positive attitude and willingness to learn, and collaborate as a teamAbility to work without direct guidance, proactively and show initiativeIntermediate computer literacy skills within the MS365 suitePlease note that a successful police check is a mandatory requirement for all candidates within our recruitment process to ensure a safe working environment and to meet our legal and organisational requirements. Please note that recruitment is contingent on the completion of a criminal history check. If you do not consent, your application cannot proceed further. Interested? Here are the perks! A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeingA creative, fun and rewarding office environment backed up by our Publicis Liberté flexibility approach "working your way, with us!"Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global networkExtensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel ClassesA culture of open feedback and guidance to achieve your goals through our Career Conversations programA committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE and Embrace (reconciliation action plan) programsWork Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per yearParental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefitsAccess to counsellors, psychologists and professionals through Sonder - an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needsCore Values: Bring out the best in everyoneBe hungry and up for itStand up, show up, follow upAsk why not? Get creativeSmall team driving BIG resultsIf you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply. Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people, regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions. Uniqueness is powerful; without it we wouldn't be where we are today. So be you – we like it that way.
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