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Customer Service Consultant (all genders)City: Sydney
Job Function: Operations
Job Area: Customer Service
Seniority Level: Entry level
HRS AS A COMPANYHRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.
ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.
TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.
In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.
Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.
HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.
Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.
BUSINESS UNITThe Customer Delivery team are responsible for servicing our Government and Enterprise customers by supporting Account Management and delivering solutions to support multiple accounts and agencies, and ensuring that contractual terms and SLA's are being adhered to.
POSITIONWe are looking for a Customer Service Consultant (m/f/d) who will be responsible for helping service Government and Enterprise accounts.
CHALLENGESupport your clients and ensure outstanding service quality in answering requests and providing excellent advice with regards to business data reporting or hotel bookingsTake responsibility for key customers and develop relationships with customers and partners in the corporate segment of HRSImplement cooperation with new clients (client 'roll-out' and activation)Act as a consultant by using business data and contacting your customers to enhance existing B2B relationsTake responsibility for managing your clients from an economic point of view to increase revenue for HRSPerform customer service in direct and indirect format (teleconferences, online trainings, etc.)First touchpoint for corporate clients and acting as an interface to internal stakeholdersFOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...A commercial education, preferably in the travel industry, or a degree in Business Administration combined with working experience in the B2B travel industryGood understanding of how to initiate positive contact and maintain lasting relations in B2B ecosystemA high level of self-motivationStrong orientation on results and strategic goalsAbility to work under time pressureExcellent communication skills in both ways: understanding pain and gain of the customer and presenting best possible solutionsFluency in English, both spoken and written #J-18808-Ljbffr