About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.
Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.
The opportunity:
Fixed Term Contract until 27th June 2025.
We are looking for a Customer Service Centre Consultant to join our Government & Defence team in Brisbane. As a Customer Service Centre Consultant, you will assist ADF Members as well as Corporate and Government clients with their relocation enquiries and needs.
This is a meaningful and fulfilling job, providing assistance to ADF members with a range of inquiries via phone and email, operating on a rotating roster between 7.00am - 9.00pm Monday - Friday.
Come into a supportive and collaborative team environment, where hybrid work options and other benefits are available.
As the Customer Service Centre Consultant, you will:
Respond to inbound calls and emails in a timely and professional manner.
Deliver exceptional customer service that focuses on the individual and delivers first class advice, assistance, advocacy and escalation resolution.
Assist ADF members with their applications.
Conduct questionnaires with ADF members on service given and assistance provided.
Data entry and general administration duties.
Liaise with third parties where relevant in relation to relocation services.
To be successful in this role, you will need:
Desirable – A minimum of 1 year previous experience in a high volume, fast paced Contact Centre.
Proven experience in a Customer Service position.
Excellent keyboard skills and ability to navigate computer systems (Microsoft suite).
Ability to quickly acquire the knowledge and processes applicable to the relocations industry, in particular ADF benefits and entitlement.
A commitment and passion to provide first class service to the customer and put their needs first.
Excellent time management and organisational skills.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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