### Job Title: Customer Service Associate - Work from Home
**Company:** Salesforce.com
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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#### **Job Description:**
As a Customer Service Associate at Salesforce.com, you will play a pivotal role in delivering exceptional customer experiences while working from the comfort of your home. Though entry-level, this position offers an opportunity to establish a foundation for a rewarding career in customer service within a dynamic and innovative company.
#### **Key Responsibilities:**
- **Customer Support:** Respond promptly and accurately to customer inquiries through various channels, including email, chat, and phone. Ensure that each interaction is handled with care and professionalism.
- **Problem-Solving:** Identify customer issues and provide effective solutions by utilizing available resources and tools. Escalate complex issues to appropriate teams when necessary, ensuring timely resolution.
- **Product Knowledge:** Develop a thorough understanding of Salesforce products and services to assist customers effectively. Stay updated on new features, functionalities, and policies.
- **Customer Relationships:** Build and maintain strong relationships with customers through excellent communication and interpersonal skills. Demonstrate a proactive approach in nurturing customer loyalty and satisfaction.
- **Documentation:** Accurately document customer interactions, feedback, and inquiries in the CRM system. Ensure that all records are up-to-date for reference and reporting purposes.
- **Innovation & Improvement:** Contribute ideas and suggestions for process improvements to enhance customer service operations. Embrace innovative approaches to solving customer needs effectively.
- **Collaboration:** Work closely with team members and other departments to ensure a cohesive customer experience. Participate in team meetings to discuss challenges, share best practices, and support peers.
- **Training & Development:** Actively participate in training sessions and continuous learning opportunities to improve product knowledge and customer service skills.
#### **Requirements:**
- **Education:** High school diploma or equivalent. Relevant certifications in customer service are a plus.
- **Experience:** Previous experience in customer service is not required, but a willingness to learn and grow is essential.
- **Technical Skills:** Proficient in using computer applications, with the ability to learn new software quickly. Familiarity with CRM systems is beneficial but not mandatory.
- **Personality Traits:**
- **Resourceful:** Ability to leverage various resources to solve customer problems creatively.
- **Driven:** Self-motivated with a strong desire to achieve individual and team targets.
- **Soft Skills:**
- **Innovation:** Open-minded and willing to explore unconventional solutions for customer challenges.
- **Persuasion:** Effective in convincing customers of the value of proposed solutions or services.
#### **Benefits:**
- **Life Insurance:** Access to company-sponsored life insurance for peace of mind.
- **Company Equipment:** Provision of all necessary equipment to facilitate your remote work environment.
- **Travel & Spending Expenses:** Reimbursement for any work-related travel and expenses incurred.
#### **Working Environment:**
Salesforce.com fosters a supportive and empowering work environment that encourages employees to take ownership of their roles and make impactful decisions. We believe in the potential of our team members, and we encourage creativity and innovation in every aspect of our business.
#### **Deadline to Apply:**
Submit your application by ********** ** to be considered for this exciting opportunity.
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**Equal Opportunity Statement:**
Salesforce.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and join our innovative team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
