**Job Title: Customer Service Associate - Work from Home**
**Company: Huntington Ingalls Industries**
**Location: Brisbane, Queensland, AU**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Job Description:**
Huntington Ingalls Industries is seeking a dedicated and skilled Customer Service Associate to join our dynamic team. This part-time, work-from-home position is ideal for individuals who thrive in a collaborative environment and are passionate about delivering exceptional customer service. The successful candidate will have at least two years of experience in customer service, demonstrating the ability to handle inquiries, resolve issues, and maintain a high level of customer satisfaction.
**Responsibilities:**
- Provide exceptional customer service through various channels including phone, email, and chat, ensuring timely and accurate responses to customer inquiries.
- Assist customers with order placements, account management, and product information, ensuring clarity and understanding of products and services offered by Huntington Ingalls Industries.
- Identify, escalate, and resolve customer issues in a professional and efficient manner while maintaining a positive brand image.
- Maintain detailed and accurate records of customer interactions and transactions using our CRM system.
- Collaborate with team members to develop effective solutions to improve overall customer experience and satisfaction.
- Stay updated on company policies, procedures, and industry trends to provide informed assistance to customers.
- Participate in training sessions to enhance customer service skills and product knowledge.
- Proactively seek feedback from customers to identify areas for improvement and relay insights to management.
- Contribute to a team-oriented environment by demonstrating adaptability and cooperation among team members.
- Engage in problem-solving and innovation efforts by suggesting improvements to existing processes and workflows.
**Requirements:**
- Minimum of 2 years experience in a customer service role, preferably in a remote setting.
- High school diploma or equivalent; relevant certifications or coursework in customer service or business administration is a plus.
- Strong communication skills, both verbal and written, with the ability to engage effectively with diverse audiences.
- Proven ability to adapt to shifting priorities and handle multiple tasks in a fast-paced environment.
- Confidence in using technology, including digital communication tools, CRM software, and Microsoft Office Suite.
- Demonstrated cooperation and teamwork skills, with a commitment to contributing positively to team goals.
- Strong problem-solving abilities and a proactive mindset toward addressing customer needs and concerns.
- Ability to work independently while also being a supportive team player.
**Benefits:**
- Flexible work-from-home arrangements, allowing for better work-life balance.
- Opportunities for travel related to customer engagements or training sessions.
- Free gym membership to promote wellness and physical health.
**Working Environment:**
At Huntington Ingalls Industries, we foster a culture of innovation that encourages calculated risk-taking to drive progress. We believe that collaboration and open communication are essential to our success, and we support our employees in their professional growth and development.
**Deadline to Apply:** October 19, 2024
**Equal Opportunity Statement:**
Huntington Ingalls Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, age, disability, or veteran status. We encourage all individuals from diverse backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
