**Job Title:** Customer Service Associate - Work from Home
**Company:** Erie Insurance Group
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
**Job Description:**
Erie Insurance Group is seeking a dynamic and enthusiastic Customer Service Associate to join our remote team. In this part-time role, you will be responsible for delivering exceptional customer service while handling inquiries and resolving issues with confidence and professionalism. You will play a vital role in maintaining customer satisfaction and strengthening our brand image.
**Key Responsibilities:**
- **Customer Interaction:** Handle incoming customer inquiries through multiple channels such as phone, email, and chat, ensuring a positive and supportive experience for all clients.
- **Issue Resolution:** Actively listen to customer concerns and resolve issues efficiently and effectively by analyzing information and employing problem-solving techniques.
- **Account Management:** Assist customers with account inquiries, policy changes, and billing inquiries while ensuring accuracy and adherence to company policies.
- **Product Knowledge:** Develop and maintain a comprehensive understanding of Erie Insurance products and services in order to provide accurate information and support to customers.
- **Documentation and Reporting:** Accurately document customer interactions, issues, and resolutions in our customer relationship management (CRM) system to ensure continuity and quality of service.
- **Customer Education:** Proactively educate customers about insurance products, benefits, and claims processes, empowering them to make informed decisions.
- **Collaboration:** Work collaboratively with colleagues and other departments to share information and enhance customer service experiences.
- **Quality Assurance:** Regularly participate in training sessions and quality assurance initiatives to continuously improve service delivery and personal performance.
- **Feedback Collection:** Gather customer feedback and provide insights to management for process improvements and adjustments to service delivery.
**Requirements:**
- **Experience:** Minimum of 4 years of customer service experience, preferably in the insurance or financial services industry.
- **Education:** High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
- **Personality Traits:** Confident in your interactions and energetic with a proactive approach to customer engagement.
- **Soft Skills:**
- Strong attention to detail to ensure accuracy in handling customer inquiries and documentation.
- High emotional intelligence, with the ability to empathize with customers and understand their needs.
- **Technical Skills:** Proficient in the use of customer service software, CRM systems, and Microsoft Office applications. Ability to adapt quickly to new technologies and tools.
- **Work Environment:** Comfortable working from home with a reliable internet connection and a quiet workspace.
**Benefits:**
- **Profit Sharing:** Participate in profit-sharing plans that reward your hard work and commitment to the company's success.
- **Company Transportation:** Access to transportation benefits that enhance your working experience.
- **Free Accommodation:** Opportunities for free accommodation during training or company-sponsored events.
- **Health and Wellness Initiatives:** Engage in programs that prioritize your physical and mental well-being, fostering a supportive and balanced work-life environment.
**Application Deadline:** October 19, 2024
**Equal Opportunity Statement:**
Erie Insurance Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
