**Job Title: Customer Service Associate - Work from Home**
**Company:** Treasury Wine Estates
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4 years
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**Job Description:**
Treasury Wine Estates is seeking a motivated and skilled Customer Service Associate to join our dynamic team, working from the comfort of your home in Brisbane, Queensland. This part-time position offers an exciting opportunity to represent a leading global wine company known for its innovative approach and dedication to excellence. If you are resourceful, reliable, and possess strong leadership and research abilities, we want to hear from you!
**Responsibilities:**
- **Customer Support:** Provide exceptional customer service through various channels including phone, email, and chat. Respond to inquiries promptly and accurately, ensuring a positive experience for all customers.
- **Product Knowledge:** Develop a thorough understanding of Treasury Wine Estates' products and services to assist customers effectively. Provide information on wine selections, promotions, and brand history.
- **Issue Resolution:** Proactively identify and resolve customer issues or concerns. Escalate complex issues to appropriate departments while following through to ensure resolution.
- **Communication:** Maintain clear and effective communication with customers and internal stakeholders. Document customer interactions and update records accurately in the customer management system.
- **Feedback Management:** Gather customer feedback and insights to support continuous improvement initiatives. Share findings with management to help shape training and development programs.
- **Collaboration:** Work collaboratively with team members to achieve performance goals and enhance service delivery. Participate in team meetings and training sessions, contributing ideas and suggestions.
- **Self-Management:** Autonomously manage your schedule and workload to meet or exceed established performance metrics. Demonstrate accountability, reliability, and self-discipline in a remote working environment.
**Requirements:**
- **Experience:** Minimum of 4 years of customer service experience, preferably in a retail or hospitality environment. Previous experience in the wine industry is a plus.
- **Skills:**
- **Soft Skills:** Demonstrated leadership abilities, with a capacity to influence and support team dynamics. Proficient research skills to navigate customer inquiries effectively and provide accurate information.
- **Technical Skills:** Comfortable using multiple software platforms, including CRM systems and Microsoft Office Suite.
- **Personality Traits:**
- **Resourceful:** Ability to creatively solve problems and seek solutions autonomously.
- **Reliable:** Demonstrated track record of dependability and commitment to fulfilling job responsibilities consistently.
- **Education:** Bachelor's degree or equivalent combination of education and experience in customer service, hospitality, or a related field preferred.
**Benefits:**
- Joining bonus for successful candidates.
- Life insurance coverage to ensure peace of mind for you and your family.
- Visa sponsorship for qualified international applicants.
**Working Environment:**
At Treasury Wine Estates, we cultivate an environment that encourages autonomy and independence. We trust our employees to excel in their roles, providing a supportive and flexible work-from-home setting designed to foster success.
**Application Deadline:** Please submit your application by ******** to be considered for this exciting opportunity.
**Equal Opportunity Statement:**
Treasury Wine Estates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status. Join us in our mission to craft memorable wine experiences for our customers around the world.
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If you meet the aforementioned requirements and are ready to take the next step in your career with a prestigious company, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
