Customer Service Associate - Mandarin

Bilingual role - Mandarin | Global organisation with structured career progression | $80,000 super Your new company Global organisation providing world-class data-driven technology. Supporting safe & sustainable solutions across a plethora of industries. Your new role An integral member of the Customer Service team, you will serve as the driver of quality for customer enquiries and internal administrative functions. You will be responsible for managing customer workflows and the day-to-day processes of Contractor Development. Specifically, you will: Proactively service and support contractor/ supplier customers Conduct training on software products via phone, web-based and face-to-face meetings Participate in the implementation of sales and marketing projects Field incoming calls, handle contractor customer enquiries and troubleshoot problems Assist with CRM testing Handle customer account management functions, including invoicing and collections Proactively analyse customer service processes and bring forth ideas for continuous improvement Apply customer-centric consulting approaches to ensure the success of customer enquiries This role will progress into sales following a year of training and development. What you'll need to succeed Degree education Excellent verbal and written communication skills Bilingual: Mandarin speaking Excellent customer service orientation & experience Proficient computer skills (Word, Excel, PowerPoint, e-mail applications) Desire to work with people and consistently engage in verbal interaction over the phone Ability to de-escalate calls using critical thinking and soft skills Genuine desire to progress into a sales development role - this role will spend up to 1 year in a Customer Support role, with the view to progressing into sales Ambitious What you'll get in return Be supported and equipped to succeed Full training up to (can be flexible) 8 weeks' at HQ in USA Clear, structured and genuine career progression, learn the organisation, product and clients before being promoted into sales after approx one year Generous salary $80,000 company-wide bonus super Health Insurance Snacks, beverages & lunches provided Hybrid working environment following training, CBD office location Wellness programs Family planning assistance programs EAP What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 2816443