Customer Service Assistant / Scheduler / Administration

The Grout Guy is looking for the right candidate to work with our current team at our Grout HQ in Landsdale. The Grout Guy is a fast-growing business currently operating in Perth, Melbourne, Geelong, Sydney, and Brisbane metro areas. We take pride in our excellent customer service, efficiency, and a positive work environment. We are a passionate and enthusiastic team, striving to provide a quality service to our customers and to be the best within our industry. This role will require availability from 6:00 am to 2:30 pm, offering an early start and the opportunity to finish in the afternoon.Responsibilities:Answer incoming customer enquiries from various platformsSchedule customer quotes and jobs for The Grout Guy teamCompetently guide customers through The Grout Guy processesEfficiently adjust Grout Guy schedules as required and often with time pressures in placeWork with Salesforce and other IT systemsWork within a busy, high volume, fast-paced environmentOur ideal candidate will have the following skills and attributes:An excellent phone manner and interpersonal skillsExemplarily customer service skillsBe able to work well within a team environment and be able to effectively support and communicate appropriately with other team membersBe able to prioritise tasks and work well under pressureHave a positive attitude and be a reliable employeeApplication Questions:Which of the following Customer Relationship Management (CRM) systems do you have experience using?Do you have customer service experience?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a customer service assistant?Do you have experience in administration?
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