Are you ready to make a difference in the community?
We are seeking two Customer Service Assistants for vacancies within our Southern Offices. This position will commence January.
Position One:Permanent, part-time (58 hours fortnightly) based at our Collins St Office. This role will be Monday – Friday 9am to 3pm and every second Monday 9am to 5pm.
Position Two:6 months fixed term, part-time (40 hours fortnightly) based at our Glenorchy Office. This role will be Monday – Friday 10am to 2pm.
What you will be doing in this role:Transferring and directing customer and employee phone calls to appropriate staff in accordance with operational processes;Maintain the quality of customer service by tracking the queries using databases and systems;Provide administrative support as required;Provide face-to-face customer service to our clients, stakeholders, and staff;Maintain confidentiality and security of all customer and employee information and data.What we can offer you:$76,866.40 to $80,146.56 plus super + salary sacrifice;A dynamic, fast-paced environment;Opportunities for personal and professional growth;Collaborative team culture.You must have:Demonstrated interpersonal skills to provide the level of customer engagement expected in the role, effectively liaising with a diverse range of internal and external customers and clients.Possess the necessary listening skills to accurately assess issues for either referring to relevant areas or, if within the scope of the position, provide resolutions to issues.Be able to show resilience and effectively deal with difficult customers and difficult situations.Experience in maintaining and operating in environments where information is sensitive, personal and/or of a confidential nature.Able to work energetically, positively, and productively to meet the needs of customers while adhering to regulatory policy and procedures.Demonstrated experience working in a fast-paced contact/service centre environment utilising modern office technology and equipment.Basic knowledge and adherence to work health and safety legislative obligations.Demonstrate an understanding and alignment to the Anglicare Mission along with the ability to apply Anglicare values in the performance of all duties.The successful applicant will be required to:Provide a current Tasmanian Working with Vulnerable People Registration (employment/volunteer category) including NDIS Worker Screening Check;Present an unsupervised contact with children or vulnerable people type National Police Check (no older than 12 months);Provide an International Police Check if you have resided for 12 months or more outside of Australia after the age of 16;Provide a satisfactory Anglicare assessed medical;Provide a current provisional or full Australian Driver Licence.On commencement, the successful applicant will be required to undertake our structured Safeguarding Children Training program.
This position is available for an immediate start and applications will be shortlisted upon receipt.If you are interested in joining our team, please click on the 'APPLY' link below to commence your application. You will be required to submit an up-to-date resume and cover letter which outlines your relevant skills for the role and addresses the demonstrated competencies.
For more information about our process, check out: working-with-anglicare/
Anglicare Tasmania is committed to the safeguarding of children and vulnerable people. All applicants applying for positions with Anglicare Tasmania must undergo screening processes prior to a successful appointment.
Anglicare Tasmania is an Equal Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islanders (ATSI), Culturally and Linguistically Diverse (CALD) backgrounds, and LGBTIQ+ communities.
Anglicare Tasmania is committed to providing an inclusive and respectful work environment where all people are valued and have equal access to opportunities to reach their full potential.
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