Are you ready to make a difference in the community?
We are seeking a permanent, part-time (30 hours fortnightly) Customer Service Assistant based at our Burnie Office.
Regular hours will be the following:Tuesday: 9am to 2pmThursday: 12pm to 5pmFriday: 12pm to 5pm
Must be willing to back-fill across both Burnie and Devonport locations.
This position will commence January.
What you will be doing in this role: Transferring and directing customer and employee phone calls to appropriate staff in accordance with operational processes;Maintain the quality of customer service by tracking the queries using databases and systems;Provide administrative support as required;Provide face to face customer service to our clients, stakeholders and staff;Maintain confidentiality and security of all customer and employee information and data.What we can offer you: $76,866.40 to $80,146.56 (full time equivalent) plus super + salary sacrifice;A dynamic, fast-paced environment;Opportunities for personal and professional growth;Collaborative team culture.You must have: Demonstrated interpersonal skills to provide the level of customer engagement expected in the role.
This includes effectively liaising with a diverse range of internal and external customers and clients.Possess the necessary listening skills to accurately assess issues for either referring to relevant areas or if within the scope of the position, provide resolutions to issues.Be able to show resilience and effectively deal with difficult customers and difficult situations.Experience in maintaining and operating in environments where information is sensitive, personal and/or of a confidential nature.Able to work energetically, positively and productively to meet the needs of customers while adhering to regulatory policy and procedures.Demonstrated experience working in a fast-paced contact/service centre environment utilising modern office technology and equipment.Basic knowledge and adherence to work health and safety legislative obligations.Demonstrate an understanding and alignment to the Anglicare Mission along with the ability to apply Anglicare values in the performance of all duties.The successful applicant will be required to:
provide a current Tasmanian Working with Vulnerable People Registration (employment/volunteer category) including NDIS Worker Screening Check;present an unsupervised contact with children or vulnerable people type National Police Check (no older than 12 months);provide an International Police Check if you have resided for 12 months or more outside of Australia after the age of 16;provide a satisfactory Anglicare assessed medical;provide a current provisional or full Australian Driver Licence.On commencement, the successful applicant will be required to undertake our structured Safeguarding Children Training program.
This position is available for an immediate start and applications will be shortlisted upon receipt. If you are interested in reading the position description and joining our team, please click on the 'Apply' button.
You will be required to submit an up-to-date resume and cover letter which outlines your relevant skills for the role and addresses the demonstrated competencies.
For more information about our process, check out: Anglicare Tasmania
Anglicare Tasmania is committed to the safeguarding of children and vulnerable people.
All applicants applying for positions with Anglicare Tasmania must undergo screening processes prior to a successful appointment.
Anglicare Tasmania is an Equal Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islanders (ATSI), Culturally and Linguistically Diverse (CALD) backgrounds and LGBTIQ+ communities.
Anglicare Tasmania is committed to providing an inclusive and respectful work environment where all people are valued and have equal access to opportunities to reach their full potential.
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