**Job Title: Customer Service Assistant**
**Company: Expedia**
**Location: Brisbane, Queensland, AU**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
### Job Description
Are you passionate about travel and dedicated to delivering exceptional customer experiences? Expedia is seeking a motivated and confident Customer Service Assistant to join our dynamic team in Brisbane. As a pivotal member of our customer service department, you will play a key role in assisting customers with their travel needs and enhancing their overall satisfaction with our services.
### Responsibilities
- **Customer Interactions:** Respond to customer inquiries via phone, email, and chat in a prompt, professional, and courteous manner.
- **Order Management:** Assist customers with booking travel arrangements, including flights, hotels, car rentals, and vacation packages, ensuring accuracy and adherence to company policies.
- **Troubleshooting:** Proactively identify and resolve customer issues by utilizing effective problem-solving skills, offering solutions, and ensuring a positive experience.
- **Feedback Handling:** Gather and document customer feedback for continuous improvement in service quality and overall customer experience.
- **Product Knowledge:** Stay updated on Expedia's services, promotions, and policies to provide accurate information to customers and enhance their experience.
- **Team Collaboration:** Work closely with colleagues and other departments to provide seamless customer support, ensuring consistent communication and efficient resolutions.
- **Documentation:** Maintain organized and detailed records of customer interactions, inquiries, and resolutions to facilitate optimal service delivery.
- **Adherence to Policies:** Follow company guidelines and protocols, ensuring compliance with relevant regulations and maintaining confidentiality of customer information.
### Requirements
- **Education:** High school diploma or equivalent required; relevant coursework in hospitality, tourism, or customer service is a plus.
- **Experience:** This is an entry-level position; previous customer service experience in any capacity is an advantage but not mandatory.
- **Personality Traits:**
- **Confident:** Ability to engage customers with assurance and positivity, even in challenging situations.
- **Motivated:** Self-starter with a proactive approach to customer service, eager to assist and contribute to team goals.
- **Soft Skills:**
- **Cooperation:** Enjoy working as part of a team, collaborating seamlessly with others to meet customer needs and achieve company objectives.
- **Problem-solving:** Strong analytical capability to effectively address customer issues, think critically, and provide solutions.
### Benefits
- **Profit Sharing:** Opportunity to earn a share of the company's profits based on performance and contributions.
- **Disability Insurance:** Comprehensive coverage providing financial protection in case of illness or injury.
- **Paid Time Off (PTO):** Generous paid time off policy to encourage work-life balance and personal wellness.
### Working Environment
At Expedia, we prioritize employee well-being through a range of health and wellness initiatives. Our friendly and supportive workplace culture encourages collaboration and innovation, making it a great place to start your career in customer service.
### Application Deadline
Please submit your application by **October 22, 2024**.
### Equal Opportunity Statement
Expedia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Join us at Expedia, where your services directly contribute to enriching travelers' experiences around the globe! Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
