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At Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
Do you have a passion for your local community? Are you customer obsessed? Do you want to be part of making a true difference in the lives of those in your local community?
Find your work-life balance with this exciting opportunity to work from home and in-store!
About the Community Team:At Medibank, we're dedicated to our purpose, "Better Health for Better Lives" for both our people and our customers. Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust. This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.
By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community. Join our local teams and make an impact!
About the Role:We have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant at our Brisbane City store.
As a Local Community Consultant, you play a pivotal role in bringing Medibank products and services to your local community. You are encouraged to show individual accountability and responsibility for supporting customers end-to-end with outstanding service. You possess a cross-set of skills that equip you to solve a range of standard day-to-day problems, and to serve local customers in the communication channels of their choice (in-store, on the phone, in community, or messaging).
You are curious, creative, and enjoy taking accountability for delivering results, all with a willingness to experiment with new ideas and ways of working. You adapt easily to new challenges to ensure that your customers are always front of mind.
About You:You are a multitasking superstar with the ability to apply your knowledge across various channels including virtual messaging, face-to-face, and phone-based systems. You thrive on providing great service to the local community, and growing and keeping your customer base is critically important to you.
Being self-motivated and results-focused are part of your personal 'DNA'. If you are bilingual in Mandarin, this would be an advantage in the role.
You will possess strong diligence particularly when providing the right products and services to your customers, and you are always fastidious about interaction accuracy and the protection of your customers' privacy. Your formidable team spirit makes you a truly supportive team player – someone willing to step outside your nominal role to test ideas and support your peers.
Why You'll Love It Here:Flexible Working: Enjoy the freedom to work in-store, work from home, or work out in the community - depending on business requirements.
Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.
If you are a customer service extraordinaire and want to continue to help and support your local community through a multi-channel approach – we want to hear from you.Inclusion and AccessibilityWe believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and the LGBTQIA+ community including transgender and gender diverse applicants.
For any adjustments or alternative formats during the recruitment process, please contact us at ******.
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