Customer Service and Administration Officer About the Company: With a rich history dating back over 70 years, our client is a proudly South Australian owned international business. As an industry leader, they employ 3,000 people across 22 countries, making them a truly global company. They take pride in their brand, their people, and their products. Joining this successful international business means becoming part of a close-knit community that values its employees and provides a positive and inclusive work environment.
About the role:
The team is focused on success and really enjoy what they do! They are looking for people who enjoy going the extra mile for their customers and have good administrative skills and high attention to detail to join their successful business located in Brompton. In this dynamic sales environment, you will deal directly with large businesses to specifically service the packaging needs of the food service industry. This role works closely with customers, sales teams and internal key stakeholders to ensure excellence in delivery of administration and customer service aligned to business priorities and objectives.
Duties: Administration of customer enquiries and orders in a timely and consistent manner Arranging dispatch of products and/or product information to existing or potential customers Developing and maintaining close contact with customers over the phone to promote products & services and answering customer queries Ensuring customers are informed on the status of their orders and upcoming deliveries Proactively addressing customer concerns and requests and identifying solutions Assisting the sales team to manage administrative tasks, enabling them to maximise time spent customer facing Using the Customer Relationship Management System (CRM) to aid sales processes Skills and experience:
Ideally you will have previous experience in a similar role delivering excellence in administration support with a focus on customer service in a fast-paced environment. Your calm approach and ability to process orders with a high level of accuracy in a timely manner will ensure your success and in particular, you will demonstrate:
A high-level of attention to detail An excellent phone manner and the ability to build rapport quickly Ability to think on your feet and offer alternative solutions to meet customer needs Resilience and ability to manage to tight timeframes Prioritisation / time management and organisational skills Problem solving ability Ability to use the MS Office suite of products A desire, and ability, to work effectively in a team This role provides the rare opportunity to join a South Australian owned global business that offers a supportive team environment with genuine development and career-growth opportunities.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Rebecca Ramsden on 08 8216 3509 for a confidential discussion.
About the job Contract Type: FULL_TIME
Specialism: Secretarial & Business Support
Focus: General Administration
Industry: Admin and Secretarial
Salary: AUD60,000 - AUD65,000 per annum + Free Car Parking
Workplace Type: On-site
Experience Level: Associate
Location: Adelaide
Job Reference: 2012090/001
Date posted: 15 October 2024
Consultant: Rebecca Ramsden
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