Customer Service and Administration OfficerAbout the roleThis full-time Customer Service and Administration Officer role is a fantastic opportunity to join the City of Port Lincoln. You will play a pivotal part in delivering exceptional customer service and providing essential administrative support to the wider team.
What you'll be doing Respond to customer enquiries across a range of communication channels including phone, email, and in-person.Provide accurate information and guidance to customers on council services and operations.Assist with the processing of customer payments, applications, and other administrative tasks.Maintain electronic and physical filing systems to ensure records are kept up-to-date.Primary point of contact for managing cemetery enquiries, including maintaining records and overseeing related tasks and responsibilities.Assist with the human resource function and participation in projects.Support the team with a variety of general administrative duties as required.What we're looking for Proven experience in a customer service or administrative role.Excellent communication and interpersonal skills with the ability to provide outstanding service to customers.Strong organisational skills and attention to detail to maintain accurate records and efficient processes.Proficient in the use of Microsoft Office suite and other core office technologies.A friendly, professional, and helpful attitude with a genuine commitment to supporting the local community.What we offerAt the City of Port Lincoln, we prioritize a supportive and inclusive environment where every team member can thrive. As the Customer Service and Administration Officer you'll enjoy:
Competitive Salary: $68,667.00 - $73,238.00 (skills and qualifications dependent) per annum.Extra Superannuation: An additional 3% superannuation contribution above the standard 11.5%.Additional Perks: Yearly Uniform Allowance and access to Employee Health Programs.Community Contribution: Directly contribute to the betterment of our local community.Family-Friendly Environment: We respect and support your family commitments.Long Service Leave: Unlock long service leave entitlements after just 5 years.Employee Assistance Program (EAP): Support for your well-being.Ongoing Training: Continuous professional development opportunities to enhance your skills and knowledge.About UsThe City of Port Lincoln is a vibrant coastal community located on the picturesque Eyre Peninsula of South Australia. As a local government authority, we are dedicated to providing high-quality services and facilities to our residents, businesses, and visitors. Our team of passionate and experienced professionals work together to enhance the livability and prosperity of our region.
Applications are assessed as they are received, so apply today!
Using the position description as a guide, your application should include a brief cover letter addressing the key criteria of the position and your most recent resume including details of at least two business referees.
Applications close 9.00am, Monday 13 January 2024 The City of Pt Lincoln is a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage people with disability, Aboriginal Australians or Torres Strait Islander and people from culturally diverse backgrounds to apply. The City of Port Lincoln is a Smoke Free Workplace.
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