Customer Service Agent | Part-Time
Customer Service Agent | Part-Time Location: Pinkenba, QLD
Time Type: Part-Time
Posted On: Today
Job Requisition ID: JR10003262
Important Information: If shortlisted, you will be sent a link to complete a video interview online during the second week of January. If you are successful, you will then be invited to our assessment centre on Tuesday, 14th January 2025.
Start Date: Monday, 3rd February 2025.
The Role: Reporting directly to the Agent Team Supervisor, your team is responsible for delivering a high level of customer service. We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Brisbane.
Where Will You Be Working? Our modern open plan office, based in the Skygate Precinct - Brisbane Airport, is bustling with energy, coffee machines, and a fun team-centric working environment. We celebrate our staff milestones with regular morning teas and lunches, hold fun social activities throughout the year, and focus on the health and wellbeing of our team through various initiatives.
About the Role: You will pride yourself on delivering remarkable customer service and great results. Handle a range of inbound customer calls from around Australia. Effectively manage customer orders for concrete and aggregate products. Permanent, part-time role - working between 15 - 25 hours per week. Shift patterns are 5-hour shifts Monday, Friday, and Saturdays (mandatory), plus 1-2 optional days of your choice. Must be available to attend full-time for at least 4 weeks of training during February & March 2025. Background, Skills, and Experience Required: Training: Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program. Problem Solving: Work together and innovate to meet the challenges of the day. Resilience: Tackle every new challenge with calm composure. Curious: Work with our internal stakeholders to get the most from our network of assets. Compassionate: Be attentive to customer requirements and communicate fairly to everyone internal and external. Our Benefits: Salary Sacrifice: Save on technology and work-related items through our salary sacrifice program. Learning and Development: Extensive learning and development opportunities. Paid Parental and Grandparent Leave: Generous paid leave options. Discounted Concrete & Quarry Products: Exclusive discounts on concrete and quarry products. Novated Leasing: Drive your dream car for less through our partnership with TFM. Health and Well-being: Access to discounted health insurance and affordable gym memberships. Car Hire Discounts: Savings on car rentals through exclusive discounts. Electronics: Enjoy a 10% discount on a variety of products from JB HiFi. About Heidelberg Materials: With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.
Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disabilities, those from diverse cultural backgrounds, and the LGBTQI+ community.
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