Customer Service Agent (Online Delivery Driver) -Devonport
Woolworths Online are seeking motivated, enthusiastic and energetic people for Homeshop Driver position within our Online Shopping Department at ourDevonport.
We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
The Opportunity
Our Online Delivery Service offers two delivery windows between Monday to Sunday to support the shopping requirements of our local customers. The successful applicant will be required to be available to work shifts between 5:00am to 2:00pm or 1:00pm to 10:00pm. Additional hours may be available within the store working with our teams in the Online/Replenishment Departments.
As a part of creating a safe working environment, all candidates for this role can expect to undergo a pre-employment medical check as part of the recruitment process, including a drug and alcohol assessment.
The primary objective is to ensure the safe and timely loading, delivery and unloading of groceries to meet agreed delivery schedules. To ensure a high standard of customer service by ensuring there is zero damage to customers' property. Utilisation of 'sign on glass' technology for all deliveries. To manage SH&E responsibilities in line with the SH&E policy. The customer service agent is to carry out pre-shift inspections of vehicles and ensure vehicles are kept clean internally and externally.
What you'll bring
Exceptional customer service
Have the ability to manage difficult customer situations
Well developed verbal and written communication skills
Good interpersonal skills, be friendly and courteous
Ability to work independently
Well presented
Ability to work in a fast paced environment and be able to juggle a number of priorities
Current Full Driver's Licence
What you'll experience
In this role, you are the face of Woolworths within the community, delivering groceries to customers that have placed an order online. The role is a highly physical role that includes, but is not limited to safely driving a light commercial vehicle whilst making deliveries, obeying all road rules, parking in safe locations, carrying out a pre-shift vehicle safety check while consistently delivering groceries in crates (up to 15-20kg) which requires repetitive bending, lifting and carrying as well as walking (often up and down flights of stairs) to the delivery point.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on LinkedInor viawww.wowcareers.com.au . #LI
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes