time left to apply End Date: February 15, 2025 (26 days left to apply)
job requisition id JR11284
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.
We work hard and love a good challenge (or multiple).
With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.
We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.
Join our dynamic and supportive team, working on behalf of a reputable Australian furniture store, where you'll manage calls, chats, emails, social media, and SMS queries from customers shopping for or awaiting delivery of products.
You'll gain proficiency in all systems, update customer accounts with detailed notes, and liaise with our stores, delivery drivers, and other departments to ensure seamless order delivery.
You'll also process orders according to client requirements, send follow-up communications to stores, and escalate critical issues to management when necessary.
Full-time (38 hours).
Rostered Hours: Monday to Saturday 9AM to 5:30PM (rotating roster).
Located at Brickworks Place, Rochedale, QLD (FREE Parking).
Key Responsibilities Manage customer inquiries via call, chat, email, social media, and SMS regarding product shopping or delivery. Update customer accounts with relevant details after communication. Send necessary communication to stores following customer calls, if needed. Process orders as per client specifications. Escalate critical issues to management when necessary. About You You will have a history of effortlessly nurturing customer connections, masterfully untangling intricate inquiries, and exhibiting unwavering resilience and adaptability in every customer interaction.
Your prowess in harnessing technology to navigate diverse systems, all while staying attuned to customer needs through attentive listening, will set you apart as an invaluable asset to our team.
What We Can Offer You Inclusive work environment fostering collective strengths. Vibrant culture based on values like fun, respect, integrity, innovation, and transparency. Unlimited 24/7 access to a trusted mental health and wellbeing platform. Join a multi-award-winning customer experience organization with over 40 years of success. Our Promise to You Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people.
We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.
We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.
At Probe CX equality is not merely a slogan - it's our commitment.
Our way of life.
Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.
Join us in celebrating you and your 100%!
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