Boral has a lot to offer. As Australia's largest integrated Construction Materials Company, we have career opportunities throughout Australia and across a broad range of disciplines from trade and engineering to manufacturing and logistics as well as a range of corporate functions. We are a company that believes in achieving together. So join our team and build your careers with us!
Customer Service AgentDivision: Boral Constr Mat LimitedDepartment: CONCRETE QLDWork type: Permanent - full time Location: Brisbane Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at Milton on a Permanent Full-Time basis!
We are seeking multiple Customer Solution Agents to provide support for our customers in relation to orders and general enquiries. In this opportunity, you will work off a monthly roster with shifts ranging between 5:30am - 4:45pm Monday to Friday and Saturdays on rotation as overtime.
Your day will involve: Receive orders and enter them into our systems in a precise and agile manner (with training provided)Understand production capabilities of the Boral plant and truck networkMonitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systemsBuild professional relationships with customers and internal teamsWhat are we looking for? Previous experience working in a contact centre environmentPunctual, professional and reliable team members that look forward to joining your peers in the office - 5 days per week.Enthusiasm and customer focused individuals that are willing to be an integral part of a busy contact centre teamExceptional communication skills to identify and resolve customer issues and capture customer ordersManage competing priorities in a high-volume environment while ensuring customers are provided exceptional customer serviceWhat's on offer? We value your abilities and reward results that drive business successGenuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service teamBe a part of a fun and dynamic team that celebrates wins with team lunches and incentivesModern offices and workstations, close to public transport optionsAccess to a variety of support networks including Boral Employee Assistance ProgramAbout Boral Concrete At Boral Concrete, we have more than 200 operational sites across Australia. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.
Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect. We're proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.
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