Alert: Our application system will be down for a planned upgrade from June 28th to July 15th. You will not be able to apply for jobs during this period and you can expect a new and improved experience from July 15th onwards. Thank you for your patience.
Cummins Inc. Customer Service Advisor - Parts Scoresby , Australia Work Type: Hybrid - Potential for Partial Remote
Relocation Package: Ineligible
Alert: Our application system will be down for a planned upgrade from June 28th to July 15th. You will not be able to apply for jobs during this period and you can expect a new and improved experience from July 15th onwards. Thank you for your patience.
Our culture believes in Powering Your Potential . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
Customer Service Advisor - Parts Description Customer Service Advisor - Parts - Scoresby We are looking for a talented Customer Service Advisor to join our team specialising in Customer Service Parts department, and support for our Customer Support Centre in Scoresby.
In this role, you will make an impact in the following ways: Be the first point of contact for our valued customers across the South Pacific region
Answer Parts related inquiries from customer calls and emails
Assisting with parts interpretation and the provision of required parts
Advise on part suitability and talk your customers through the best solution for the job
Orders and quotes received and processed in a timely manner
To be successful in this role you will need the following: Customer service experience is essential
Parts interpreter or automotive knowledge is advantageous
Adaptability to new software and processes – Salesforce experience an advantage!
Able to prioritise complex tasks and troubleshoot
Must be able to work a Rotating Roster
Hybrid working arrangement available
Compensation and Benefits -Hybrid Rotating Roster
-Uniforms provided
-Comprehensive Cummins product training provided
-Discounts with select private health insurance, PC software/hardware and a range of vehicles
-Annual remuneration review
-Participation in an annual variable compensation (bonus) program
-A range of personal and professional benefits
-Onsite parking
-Employee Assistance Program available to employees
-Paid Parental leave (Conditions apply)
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: ) to check out our Benefits.
Job SERVICE
Primary Location Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jun 27, 2024, 10:23:27 PM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
This position may require licensing for compliance with export controls or sanctions regulations.
BENEFITS
OVERVIEW Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.
FINANCIAL WELLNESS As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.
HEALTH & WELLNESS Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.
CONTINUING EDUCATION Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.
PAID INCENTIVE You will receive annual merit and profit sharing based on individual and company performance.
DIVERSITY & INCLUSION We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.
WORK-LIFE FLEXIBILITY Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.
EVERY EMPLOYEE, EVERY COMMUNITY You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.
DEVELOPMENT
AND GROWTH You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.
Alert: Our application system will be down for a planned upgrade from June 28th to July 15th. You will not be able to apply for jobs during this period and you can expect a new and improved experience from July 15th onwards. Thank you for your patience.
PLEASE BE ADVISED: Cummins has been made aware that there are a number of scams that take advantage of job seekers in a variety of ways. Depending on the scam, scammers look to collect confidential information to use for identity theft or try to get money from job seekers during the recruitment process. Cummins will never ask for money during the application, recruitment, or on-boarding process. To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit consumer.ftc.gov/articles/0243-job-scams.
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