Red Recruitment is recruiting a Customer Service Advisor to join our client, a growing business with great opportunities to build your knowledge of the financial services industry. They are a specialist insurance provider with over 40 years of experience helping people secure motor insurance across all of the UK.This position is a fast-paced, customer-focused sales position working in a friendly, target-driven inbound sales environment. The salary is between £24,255 - £27,876 per annum and includes a £2,000 performance-related bonus. This role is located in Formby and is full-time.Benefits and Package for a Customer Service Advisor:Salary: £24,255 - £27,876 per annum including £2,000 performance related bonus per annumHours: 37.5 hours per week, 3 week rolling rota, hours between 8am - 8pm and 1 in 3 Saturdays 9am - 12.30pmContract Type: PermanentLocation: Formby31 days annual leave including bank holidaysAdditional buy and sell holidaysCompany sick pay schemeCompany paid maternity and paternity leaveGenerous company pension schemeA comprehensive mental health support systemCycle to work schemeFree eye test vouchersCharity fundraising eventsRegular employment engagementKey Responsibilities of a Customer Service Advisor:Reviewing and allocating renewal invite listsChecking policy data accuracyEnsuring client records are updated appropriatelyHandling inbound and outbound callsRenewing policies compliantlyResponding to customer renewal queriesKey Skills and Experience of a Customer Service Advisor:Previous sales or customer service experience is requiredInsurance experience is preferable but not essential as full training will be providedExcellent IT and data entry skillsGood communication skills is essential as you will be speaking to a variety of peopleExcellent administrative skills, as well as great attention to detailYou should be a pro-active thinker, with the ability to solve problems independentlyYou should be able to work towards targets and KPIsIf you are interested in this position and have the relevant skills and experience required, please apply now!Red Recruitment (Agency)
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