Job description Here atMJ Quinn, we currently have an exciting new opportunity for aCustomer Service Assistantto join the business. This position will be based at our Head Office in Knowsley workingMonday to Friday, 8am-5pm. Who are MJ Quinn MJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We have over 1500 workers delivering our services. At MJ Quinn we believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.
AsCustomer Services Advisorfor you will be providing a fantastic service, supporting the business to resolve issues relating to claims and complaints.
Your role will include: Liaise with the client (Openreach) on shared platforms to acknowledge, further and respond on complaints and claims raised and deal through to resolution Raise complaints and claims and refer details to relevant stakeholders Follow escalation process for complaints and claims as appropriate Ensure MJ Quinn Managers are given accurate details of complaints on time and are tracked for closures. Allocation of a complaint against root cause to report back to the Area Teams. Provide Area Managers with statistics of complaints and claims broken back by Engineer Provide ECJ weekly report to Openreach on compliance of surveys completed Provide weekly reports to Managers in relation to non-compliance of Engineers completing surveys Work with the Customer Service Manager, the Quality Manager and the Operational Support Team to identify poor performance across the scorecard. Experience: Experience of working in a customer service environment Excellent communicating skills both face to face and over the telephone Ability to manage multiple workloads. IT Literate, experience of Microsoft 365 preferred. Benefits: 33 days holiday Pension Scheme Gym & Retail Discounts X2 Life Assurance Cycle to work scheme Diversity Statement At MJ Quinn, we value diversity and are committed to creating an inclusive, equitable workforce. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, gender, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex, or sexual orientation. Join us in building a team as diverse as the communities we serve.
If you're looking for a new challenge and want to join a dynamic company, we want to hear for you!
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