SalaryFrom £29,798 per annum inclusive of London WeightingPost TypeFull TimeContract TypePermanentInterview DateFriday 11 October 2024Reference037S2024Job Title: Customer Service AdvisorSchool/Service: Student ServicesGrade and Salary range: Grade CLocation: Docklands Campus - fully onsiteReporting to: Residential Life Coordinator - Customer Service and AdministrationContract type: Permanent, Full timeJob PurposeAre you passionate about delivering excellent customer service? Come join the Residential Life team at the University of East London as our Customer Service Assistant. You will act as the first point of contact for all visitors and provide a high standard of customer care to all students living in UEL Halls of Residence, prospective residents, UEL colleagues and all other visitors to the Residential Life office.The postholder will work on delivering an excellent, effective and customer-focused experience for our 1169 student residents in the Halls of Residence, which requires administrative skills and attention to detail. Working alongside colleagues within the team and the wider University, the postholder must ensure a high level of service is provided.Educated to a degree level or equivalent, you will have experience in a customer-facing role. You should have strong customer service, communication, IT and administrative skills. You are expected to be flexible to respond to the needs of the Residential Life team and stakeholders depending on changing client requirements and the priorities of the team and are required to work regular weekends.Benefits PackageHere at UEL we understand it's about more than just a salary. It's about the entire package on offer along with our outstanding work environment and inclusive culture.We care deeply about your wellbeing and our benefits include: 20% pension (4% from you, 16% from us), 28 days holiday (including 3 days over Christmas) plus bank holidays. We have a shared success bonus of £5,000 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and a wide variety of other generous benefits including discounts on Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.UEL is an inclusive equal opportunities employer and is proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.So, if you'd like to take your career to the next level with us here at the University of East London and are passionate about our environment and committed to success, we want you to apply today!CVs without a completed application form will not be accepted.At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.
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