Customer Service Advisor (Full Time) About us At Sportsbet, we're united behind our purpose to "Bring Excitement to Life" for our 2 million customers (and growing!). We do this by over-delivering through our commitment to fun, challenging the status quo and living our values . As part of the Flutter Group , we're a global player, but in Melbourne, Sydney and Darwin we're a tight knit group of 1,300 teammates (of which over half are in our Tech and Data Science teams!). We are a significant contributor to the Australian economy and Australian racing and sporting codes and we are committed to having a positive impact in society by supporting our customers, our communities and our employees. Our commitment to responsible gambling is demonstrated through our wide range of responsible gambling initiatives and tools.
In 2023, we were a recipient of LinkedIn's Top 25 Companies for our focus on career development and acknowledged as one of the Top 10 Workplaces for Women through Work180. Our commitment to making Sportsbet the best place to work is never-ending.
We're an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.
About the role Here at Sportsbet, we're customer obsessed, so we're seeking people who share our same passions for customers. Joining our Darwin based Contact Centre, you'll get the chance to support some of the largest global sporting events across the calendar.
We want to give our customers a "best in class" experience, so by bringing customer services experience and pairing it with our great training and development, we have created a team of high performing Customer Service Agents who provide an amazing experience day in day out.
Weekends, evenings, and public holidays are a really busy time for us as these are often when most sporting events are taking place, so we need our staff to be willing to work on these days and after hours. As we love to have fun, we always make sure that these days are full of atmosphere, so where else would you want to be anyway?
Responsibilities Include: Field telephone betting and general inquiries through diverse channels, including email, chat, and telephone, leveraging your ability to efficiently solve customer problems with meticulous attention to detail to achieve optimal customer outcomes. Capture information into our customer database and utilising your written communication skills to create easy to read notes for others. Have an open mind to learning new systems and skills, whilst thinking about our customers, having fun and thinking about our customers once again! Successful Candidates MUST be available for full-time training over a two week period.
The Perks We work hard and play hard, so along with competitive rates, here's some of our other perks:
Genuine flexibility with a hybrid working policy. A vibrant office environment with Table Tennis and Pool tables, Massage Chairs and enough TVs to watch all live sport, overlooking the Darwin Racecourse. Stocked kitchen with food and cooking appliances to keep you well fed throughout your shift. Regular office competitions and catered major events (think AFL/NRL Grand Finals, Superbowl, Melbourne Cup Day). Career development opportunities. Access to our Employee Assistance Program and a Circle In membership. What's the Green Tick Feeling? Well, it's different for everyone, yet unites us all. It's the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you're Thriving working at Sportsbet.
We encourage you to apply as soon as possible as we review candidates within one-two weeks of advertising. Be sure to check out our Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture.
Ready for your Green Tick Feeling? Apply now
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