Customer Service Advisor

What You'll Love About This Role: Competitive Pay: $27.17 per hour + SuperComprehensive Training: No call centre experience? No problem! We provide full training and ongoing coaching to help you thrive.Convenient Start Dates: Join us for start dates in October or November.Prime Location: Based in Brisbane CBD, just across from Central Station—perfect for those 50c fares!Work-Life Balance: Monday to Friday, 7 am to 8 pm rotating roster—no weekends!Part time roles available: 30 hours a week Key Responsibilities: Handle customer inquiries via calls and chats, delivering accurate and timely information.Maintain confidentiality while managing personal and sensitive information.Provide an exceptional service experience that leaves customers smiling.Refer customers to independent support when needed.Navigate multiple systems to resolve customer inquiries efficiently.Ensure compliance with regulatory security requirements.Who You Are: Excellent verbal and written communication skills.A proactive problem-solver who can think on their feet.Comfortable navigating computer systems in a fast-paced environment.A team player who can also work independently.Passionate about delivering outstanding customer service.What's in It for You? Endless Growth Opportunities: 80% of our frontline managers are promoted from within!Modern Office Vibe: Enjoy a lively atmosphere in the heart of the city, just a stone's throw from Central Train Station and Queen Street Mall.Wellness-Focused Environment: Embrace our "dress for your day" policy and participate in fun themed events.Incentive Bonuses: Enjoy a 3% incentive bonus on top of your salary.Supportive Resources: Access our Employee Assistance Program for additional help.Generous Referral Bonuses: Earn uncapped bonuses for bringing in great talent!Your unique talents deserve a workplace that celebrates them. Apply now and join us on this exciting journey!