Job type: Fixed- Term - 12 months
Hours: 40 hours per week, Monday to Friday, 08.30 - 5.00
Benefits: 22 days per annum rising to 23/25 days on length of service plus bank holiday entitlement, Employee referral scheme offering £300 - £500, discount on vehicle hire, Specsavers Eye care vouchers, Perkbox benefits and discounts with selected automotive companies.
Company Overview: VMS (Fleet Management) Ltd is part of the fast-growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management, as well as offering Maintenance Services from our in-house workshops and a leading provider of transport refrigeration systems, air conditioning solutions, and converting panel vans into commercial, refrigerated vehicles.
VMS Automotive operates nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds.
We are now actively seeking Customer Service Advisors to be part of our growing team and join a company that continues to expand across the UK.
Responsibilities: Take incoming calls from our customers in a timely mannerManage vehicle defects through the repair process, recording and updating all necessary information and systemsEnsure our customers are updated throughout the repair process maintaining a professional manner at all timesDeal with ongoing vehicle repairs and updating all relevant systems correctlyManage all vehicle repairs via telephone and emailCo-ordinate and escalate repair times with the Team Leader/Operations ManagerEnsure all daily workload is completedPerform additional ad-hoc roles as required by the businessPersonal Qualities: Self-motivated and strive to be the best and succeed in all you do - service level targets inspire youA natural communicator, building rapport with our customers to fully understand their needsFast learner and inquisitivePassionate about helping others - be it customers or colleaguesExcellent communication skills, both written and verbalAble to deal with ambiguity and change whilst maintaining the tenacity and perseverance required to achieve the required objectivesAdhere to agreed priorities, procedures, and processesAble to work to challenging deadlinesStrong customer focus and service skillsTeam playerIf invited to interview, you will need to provide evidence of your right to work in the UK, including the following documents: Passport (plus share code confirming eligibility to work in the UK if non-UK passport)Proof of Address x 2OR Birth Certificate and National Insurance Number on an official documentProof of Address x 2Due to the nature of the role, we are not accepting applicants who reside outside of the UK.
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