Customer Service Advisor (Cross-Channel) - Innisfail, Transport and Main RoadsDepartment of Transport and Main Roads QLD – Innisfail QLD
Are you customer focused and like to work as part of a supportive team?
An exciting opportunity is now available for a Customer Service Advisor (Cross-Channel) to join the team at Innisfail.
When you work at TMR, you are part of something bigger! Our vision is to create a single integrated transport network accessible to everyone.
About Your Opportunity
In the role of Customer Service Advisor (Cross-Channel), you will be required to work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels; and support the development of customer service functions by piloting initiatives to improve the customer experience.
Some of your responsibilities will include:
Deliver government services including licensing, registration, and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels including phone, online and face to face.Navigate effectively, multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialists and locations, where appropriate.Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.In Return We Offer a Range of Benefits Which Include:
A competitive remuneration package including Employer Superannuation contributions up to 12.75%Five weeks annual leave and annual leave loading of 14%Salary packaging arrangementsLearning and development opportunitiesAccess to study assistance programsWellness ProgramWork/life balance, variety and flexibilityApplications to remain current for 12 months
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