Customer Service Advisor (Cross-Channel) - InnisfailDepartment of Transport and Main Roads QLD – Innisfail QLD
Located at the junction of the North and South Johnstone Rivers, Innisfail is just 5km from the coast and approximately 90km from Cairns. The town offers a relaxed, picturesque lifestyle with easy access to kilometres of stunning coastline.
About Your Opportunity
In the role of Customer Service Advisor (Cross-Channel), you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through various channels and support the development of customer service functions by piloting initiatives to improve the customer experience.
Some of your responsibilities will include:
Delivering government services including licensing, registration, and other products through a variety of communication channels to enable customers to complete their requests efficiently.Developing and maintaining comprehensive knowledge of procedures, processes, and required services to perform service interactions across various customer channels including phone, online, and face-to-face.Navigating effectively through multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.Assessing customer needs and providing appropriate information and direction to the appropriate service channel, including referring customers to other service specialists and locations, where appropriate.Working collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities, and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems, and products.In Return We Offer a Range of Benefits Which Include:
A competitive remuneration package including Employer Superannuation contributions up to 12.75%Five weeks annual leave and annual leave loading of 14%Salary packaging arrangementsLearning and development opportunitiesAccess to study assistance programsWellness ProgramWork/life balance, variety, and flexibilityPlease refer to the role description and applicant guide for further information.
Applications to remain current for 12 months
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